Shipping and Handling

Orders process time
Online orders are process  within 2-4 business days. If you'd like to expedite your order faster, you need to contact me at info@cybelebpilon.com  and I'll do my best to accommodate. 

Shipping USA & Canada
Shipping within the USA and Canada is mailed by Canada Post with tracking. The objects are charged a prorated amount based on weight.  I am not responsible for what happens at customs.  

Local pickup
If you live in Montreal and would like to pick up your piece at my studio,  Please choose "local pickup" at checkout and you will be emailed to arrange a meet time. Important : Before pickup, it's necessary to settle an appointment before via info@cybelebpilon.com. Please be sure to be available before choosing this option : pickups are possible on Monday 9h am - 21h pm OR Sunday 10h am - 5h pm ONLY. Thank you for wearing a mask! 

Shipping International
Shipping international is done by Canada post with tracking when available. Objects are charged a prorated amount based on weight. Keep in mind that shipping might take longer than usual and I am not responsible for what happens at customs.  

*All excess shipping charges will be promptly refunded.*

Returns/Damage
I accept return on non-sale items only within 7 days of receipt of the item, given that they are returned in their original condition. Before shipping back your return, send us an email at info@cybelebpilon.com and let us know what you're returning. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. 

We recommend packages be returned via a traceable carrier and that they be insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. Please document your package in the unlikely event it comes to you damaged and send us an email.

All sale items are final sale - they may not be returned. 

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